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Welcome to our Online Parts Store
The old eCommerce platform has now been retired. But don’t worry – we’ve upgraded to a brand-new, cutting-edge platform designed for a smoother, faster, and more intuitive experience.
- New Intuitive Fast Cutting Edge Platform: Effortlessly navigate with our user-friendly design.
- Multiple Delivery & Payment Options: Enjoy flexible payment and delivery choices.
- Quick and Easy Parts Search: Easily find what you need with advanced search features.
- Live Stock & Price Transparency: See real-time stock availability and prices.
- All Hitachi and BELL Parts in One Place: Your go-to source for Hitachi and BELL equipment.
- Full Range of Donaldson Filtration Products: Browse and order from our complete Donaldson collection.
- OEM Machine Manuals & Parts Diagrams: Access detailed information to make ordering easy.
- Hassle-Free Checkout: Fast, seamless transactions to save you time.
Not at all! You are welcome to place an order quickly as a guest on our website without registration or login. However, by creating an online account, you will enjoy additional benefits such as the ability to create your own purchase list, review your order history, manage your delivery information, and more.
To reset your password please click on the "Forgot Password" link on the login page. Follow the instructions to reset your password using your registered email.
To register a new account, click on the "Sign Up/Register" button on the login page and fill in the required information. If you already own a trading account with us, then you can register a Company Account Online with us as well. If you prefer to register a company trading account, you can raise the request through "Sign/Register" page too.
To delete your account, please contact our customer support team through the "Contact Us" page. They will assist you in the deletion process.
Yes, if you have a "Company Account," you can provide access to your team members by navigating to the Company User section.
You can remove a team member's access by logging into your account and navigating to the "Company User" section.
Yes, you can update your account information by logging into your account and going to the "My Account" page.
We take your privacy and security very seriously. Our website uses industry-standard security measures to protect your data. You can view our Privacy Policy here (https://www.hitachicm-online.com/au/privacy)
To cancel an order, please contact our customer support team as soon as possible via "Contact Us" page. Unfortunately, if your goods have been delivered or arranged for delivery, the order cannot be cancelled online.
To change your order, contact our customer support team promptly via "Contact Us" page.
Yes, when you register as a "Company Account", you can request a quotation through your cart page.
Navigate to the "Quick Order" page which is located within the header of the website. You can enter Part Numbers individually, copy and paste multiple Part Numbers or import a CSV file with your required parts.
No, we do not have a minimum order quantity.
Yes, navigate to "My Account" and review the order history where you can find the "reorder" option. You can also create your own list through "My List" and save the order information on record.
Company Account users can pay for their purchases using their Hitachi credit account. All users can pay for their purchases using both Visa and Mastercard. Future payment options will include PayPal, Google Pay and Apple Pay.
Yes, refunds are available if the order is successfully canceled or items are returned according to our return policy.
Once an order is completed and delivered/picked you will receive an email with your Tax Invoice. Tax Invoices for all online orders can also be viewed by navigating to the “My Account” page.
Yes, you can select from available delivery locations during the checkout process.
Delivery charges are based on the distance the items travel and the volume and weight of the items. All delivery charges will be shown during checkout.
Unfortunately, we do not support customer arranged freight for online orders.
Yes, select the "Pick Up" option at checkout and collect your order from your designated branch.
Yes, tracking information will be provided once your order is shipped.
Yes, to return a part you will be required to raise a request via the "Contact Us" page. Please provide a clear description of the reason for the return. Once the return is reviewed and approved, you will receive notification and information on how to complete the return.
We ship to all locations within Australia, unfortunately international shipping is not presently available.
Enter a Part Number or Description into the search bar located in the header of the website. Users can also search by Brands or Categories. Company Account customers can utilise the Parts Manuals to search for the required parts.
Yes, availability of parts by branch can be found on the product detail page.
Yes, you need to log into your account. Once logged in, you can add selected products to "My Wish List" or create a custom "My List" to save product information.
Yes, you need to log into your account. Once logged in, you can add selected products to "My Wish List."
You can view our "Warranty Policy" details through the link on the product detail page.
You can view product specifications, weight, and other details on the product detail page.
Yes, you can add your model or serial number information on the home page, only parts applicable to the selected machine will be listed.
You will need to log into your account. From there, you can check the product drawing through the "Parts Manual" and view the "Detailed Part Diagram" on the product detail page. If you need further support, please raise your request via the "Contact Us" page.
User Guide
Download the user guide by clicking here.
Didn't find what you were looking for, or need some extra help? Call our Customer Support team on 1300 448 224 or email us at Parts Online.
